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'Computer
lab attendants' are the front-line of service to students and members of
staff making use of IT Services labs. A lab attendant's mission is to provide
an environment that is clean, safe and accessible for lab users to complete
their academic computer related tasks.
Computer
lab attendants are expected to:
- open and close the computer labs according to the IT
Services schedule.
- be punctual for the duty and keep to their assigned
schedule diligently. They should make themselves available (provided
that they do not have lectures) to replace other lab attendants that may
be sick.
- switch on the workstations & air conditioners
before opening the computer labs for users. The air conditioners must be
maintained at the right temperatures.
- maintain the arrangement of computer towers,
keyboards and mice in order at all times of the day.
- check and refill paper trays of printers. See that
users do not tamper with printers or use their own paper. The printing
area should be kept clean at all times of the day.
- ensure that machines are in working order. Software
and hardware problems that cannot be sorted by the lab attendants are to
be reported via e-mail to support.itservices@um.edu.mt. The e-mail should
contain a description of the problem, what was done to try and solve it,
and the current status of the problem.
- make themselves conspicuous and easy to find, so that
users know who to ask for help. An identification card should be worn
around the neck all the time while on duty. Lab attendants are expected
to respond promptly and courteously to user needs. Every effort must be
made to answer to a question or problem.
- ensure that all lab users observe IT Services rules.
Eating, drinking, smoking and use of mobile are strictly prohibited in
the computer labs.
- ensure that only notices having the IT Services date
stamp can be affixed to lab notice boards. Students turning up with
posters should be directed to IT Services Reception to be stamped.
- ensure that the noise level is kept to a minimum.
Loud, obnoxious or unethical behaviour that distracts other users must
be stopped.
- ensure that users do not install software or tamper
with hardware.
- patrol the lab and ensure that users are not using
the CSC facilities for Internet games or any other use that is not
academic.
- switch off workstations & air conditioners before
closing the computer labs. Chairs should be left in order. Floppy-disks,
CDs, books and any other materials that users may leave are to be
deposited in the 'lost & found' box at IT Services Reception desk.
- inform the relevant person/s whilst signing out if
the next lab attendant does not turn up at the end of the shift.
- inform via e-mail (lab-duty.itservices@um.edu.mt) or phone
IT Services reception (2340)3004 when they are sick or unavailable to perform
duties. It is very important to inform IT Services as early as possible!
Last updated: 9th
September 08
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