University of Malta UNIVERSITY OF MALTA 
IT SERVICES 
E-mail Basics

 
Netiquette
Reading E-mail
Replying & Sending E-mail
Writing E-mail
E-mail Signatures

Netiquette

In recent years, members of staff and students have become increasingly dependent on e-mail communication to help them with their teaching, study, research, administration and any other work that is academically related.

As with other forms of communication media, there are widely observed conventions, often known as ‘network etiquette’ or ‘netiquette’ - associated with e-mail communication. Netiquette is a set of guidelines intended to promote effective, efficient and responsible communication between all e-mail users.

IT Services recommends that all e-mail users follow the netiquette guidelines available here.


Reading E-mail

Students & staff can read messages sent to their IT Services e-mail address using an e-mail client (e.g. Mozilla Thunderbird & MS Outlook Express) or through the IT Services Webmail facility. Detailed information about reading e-mail is available here.


Replying & Sending E-mail

  1. In Mozilla Thunderbird, click the header of the e-mail that you will reply to.
  2. Click 'Reply' button. The Composition window opens.
  3. Type the message text.
  4. Click 'Send' button.

You can also reply to mail via the IT Services Webmail facility as follows:

  1. Click on the subject of the e-mail to reply to.
  2. Click 'Reply' button.
  3. Enter your message.
  4. Click 'Send' button.

Writing E-mail

  1. In Mozilla Thunderbird, click 'Write' button. The composition window opens.
  2. Type the e-mail address of the person you want to send the message to in the 'To:' field. To send the same message to other people, press 'Enter' key after typing the first address and type another e-mail address, and so on until you're done.
  3. Type the subject of your message in the 'Subject:' field.
  4. Type the message text.
  5. Click 'Send' button.

To discard your message without sending it, close the composition window.

You can also send a mail via the IT Services Webmail facility as follows:

  1. Click 'Compose' button.
  2. Type the e-mail address of the person you want to send the message to in the 'To:' field. To send the same message to other people, press comma after typing the first address and type another e-mail address, and so on until you're done.
  3. Type the subject of your message in the 'Subject:' field.
  4. Type the message text.
  5. Click 'Send' button.

E-mail Signatures

An e-mail signature is a short block of text at the end of a message identifying the sender and providing additional information such as postal address, phone & fax number, information about the sender’s post at his institution etc.

Instructions to set up an e-mail signature in Mozilla Thunderbird are available here.


More information on e-mail

Last updated: 13-Aug-07

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